Before asking for a refund, please allow us to try and resolve any difficulties you are experiencing by opening a support ticket.
A few small points:
- We will process your refund as soon as we’re able to. In some cases we might ask you for the opportunity to resolve the issue for you.
- Refunds may only be issued within 15 days of the purchase date. After 15 days no refunds can be processed.
- We reserve the right to deny refund requests if we deem it necessary.
- We cannot cover any differences in exchange rates between the time you purchased and the time you are refunded.
If you would like to cancel your subscription to support and continuous updates, you can do one of the following: